Privacy Policy

Citrus London – Privacy Policy

1. Introduction:

  • Welcome to Citrus London. We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us. 
 

2. Information We Collect:

We collect information that you provide to us directly, such as:

  • Personal Information: Your name, email address, phone number, shipping address, and billing address.
  • Payment Information: Credit card details or other payment information (processed securely by our payment gateway providers, Visa, Master Card, and American Express).
  • Account Information: Username and password if you create an account.
  • Communication: Information you provide when you contact us with questions or feedback.
  • Browsing Information: IP address, browser type, and information about your interaction with our website using cookies and similar technologies.

3. How We Use Your Information:

We use your information for the following purposes:

  • To process and fulfill your orders (contractual necessity). 
  • To communicate with you about your orders, products, and promotions (contractual necessity, legitimate interest, consent).
  • To improve our website and customer service (legitimate interest).
  • To personalize your shopping experience (legitimate interest, consent).
  • To prevent fraud and ensure website security (legitimate interest, legal obligation).
  • To comply with legal obligations (legal obligation).
  • To send you marketing communications (with your consent).

We process your personal information based on your consent, to fulfill our contractual obligations, to comply with legal obligations, or for our legitimate interests.

4. Sharing Your Information:

We may share your information with:

  • Service Providers: Third-party companies that help us with payment processing, shipping, marketing, and website analytics.
  • Legal Compliance: When required by law or to protect our rights.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • Shipping Carriers: Royal Mail, DPD, Hermes/Evri, UPS, and other carriers to deliver your orders.

We do not sell your personal information to third parties. All data is stored within the United Kingdom.

5. Cookies and Tracking Technologies:

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small data files stored on your device that help us improve our website and provide a better user experience. You can manage your cookie preferences through your browser settings.

6. Data Security:

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use secure payment gateways, Visa, Master Card, and American Express. Our website is secured with an SSL certificate.

7. Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Your Rights:

You have the right to:

  • Access your personal information.
  • Correct inaccuracies in your personal information.
  • Request the deletion of your personal information.
  • Object to the processing of your personal information.
  • Withdraw your consent to marketing communications at any time.
     

GDPR Compliance:

If you are a resident of the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). We are committed to complying with the GDPR and protecting your personal data. You can exercise your GDPR rights by contacting us at support@citruslondon.com. 

9. Children’s Privacy:

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.

11. Contact Information:

If you have any questions about this Privacy Policy, please contact us at:

  • Trade name: Citrus London
  • Phone number: +442034173633
  • Email: support@citruslondon.com
  • Physical address: 141, 148b Fonthill Rd, Finsbury Park, London N4 3HF, United Kingdom
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