Citrus London – Return and Refund Policy

30-Day Return Policy:

• We offer a 30-day return period, allowing you to request a return within 30 days of receiving your order. To be eligible for a return, the product must be in new, unused condition, with all original tags and packaging intact.
• All returns should be shipped back to our UK warehouse.

How to Initiate a Return:

• To start a return, please contact us via email at support@citruslondon.com. Our team will provide you with a return authorization and detailed instructions for sending the item back to us. Please note that returns without prior approval will not be accepted.

Return Shipping Labels:

• For Defective Products: We will provide a prepaid return label.
• For Non-Defective Returns (Customer Remorse): Customers are responsible for return shipping costs.

Return Period:

• You have 30 days from the date of receiving your order to initiate a return.

Product Condition for Returns:

• We accept returns for products that are in new, unused condition, with all original tags and packaging.
• Please ensure the item is securely packaged to prevent damage during transit.

Restocking Fees:

• Citrus London does not charge any restocking fees for returns.

Return Shipping Costs:

• For Defective Products: Citrus London covers the cost of return shipping.
• For Non-Defective Returns (Customer Remorse): The customer is responsible for return shipping costs.

Damaged, Incorrect, or Defective Products:

• Please inspect your dresses carefully upon receiving them. If you notice any damage, inaccuracies, or defects, notify us promptly via email at support@citruslondon.com. We will work with you to resolve the issue quickly.

Exchanges:

• We offer exchanges for damaged, incorrect, or defective items. If you need to exchange a product, please contact us for assistance.

Refunds:

• Refunds will be processed within 14 business days of receiving and approving the return, based on your bank or credit card issuer’s policies. Upon receiving your return, our team will inspect the item to ensure it meets our return criteria.
• We will notify you of the outcome of the inspection via email. Please note that the timing of the refund depends on your bank or credit card issuer’s policies. Refunds will be for the purchase price of the item(s) returned, excluding the original shipping costs.

Return Shipping Address:

• Citrus London Returns address : 141, 148b Fonthill Rd, Finsbury Park, London N4 3HF, United Kingdom

Contact Information:

• Trade name: Citrus London
• Phone number: +442034173633
• Email: support@citruslondon.com
• Physical address: 141, 148b Fonthill Rd, Finsbury Park, London N4 3HF, United Kingdom