Citrus London – Shipping Policy

1. Shipping Destinations:

• We currently offer shipping within the United Kingdom (including England, Scotland, Wales, and Northern Ireland).
• All orders are shipped from our UK-based warehouse.

2. Shipping Methods and Carriers:

• We utilize Royal Mail, DPD, and UPS for our deliveries. Our standard shipping method is Express Shipping (2-3 business days).

3. Shipping Costs:

• Express Shipping: £10.00 GBP for all orders within the UK.
• All shipping costs are clearly displayed at checkout before you complete your purchase. There are no hidden fees.

4. Order Processing and Handling:

• Orders are processed within 0-1 business days after payment confirmation.
• Orders placed before 8:00 PM (GMT) on business days will be processed the same day.
• Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Times:

• Our estimated delivery time for Express Shipping is 2-3 business days after dispatch.
• The total estimated delivery time is 2-4 business days from the date of purchase (including processing time).
• Delivery times are calculated in business days (Monday-Friday, excluding bank holidays).
• You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
• Tracking information will be active within 24 hours of dispatch. You can track your order directly on our website’s order tracking page.

While we strive to meet the estimated delivery times, please note that delays can occur due to unforeseen circumstances, such as weather or carrier issues. We will notify you of any significant delays and work to resolve them as quickly as possible. 

6. Tracking Information:

• You can track your order using the tracking number provided in your shipping confirmation email.
• Tracking information can be accessed through our website’s order tracking page.

7. Delivery Issues:

• If your order does not arrive within the specified timeframe, please track your order using the provided tracking information on our website’s order tracking page.
• If you encounter persistent issues, please contact our customer service team at support@citruslondon.com.
• If a package is lost in transit, we will work with the carrier to resolve the issue and offer a replacement or refund.

8. Address Accuracy:

• Please ensure that your shipping address is accurate and complete. We are not responsible for delays or undelivered packages due to incorrect addresses.
• If an incorrect address leads to the return of your items, you will be responsible for reshipping fees. Please contact us at support@citruslondon.com for assistance.

9. Address Changes:

• To modify the delivery address, please contact us at support@citruslondon.com or call +442034173633 within 24 hours of placing your order.
• Address changes are not possible once the order is in transit.

10. Order Cancellations:

• If you wish to cancel an order after confirmation, please contact our customer service at support@citruslondon.com within 24 hours.
• Once the order is shipped, you may refer to our Return and Refund Policy for further assistance.

11. Items Damaged During Transit:

• Please get in touch with us immediately if you receive damaged or broken items. Provide clear images of the damaged merchandise via email to support@citruslondon.com for a free exchange or refund.

12. Non-Shipping Days:

• We do not process orders on Sundays.

13. Business Hours:

Our business hours are:

• Mon-Sat : 9.30AM-8PM
• Sunday : Closed

14. Contact Information:

• Trade name: Citrus London
• Physical address: 141, 148b Fonthill Rd, Finsbury Park, London N4 3HF, United Kingdom
• Phone number: +442034173633
• Email: support@citruslondon.com